mpo 500 Casino & Sportsbook FAQ

We require three documents for KYC verification: a government-issued photo ID (passport, national ID card, or driver's license), proof of address (utility bill, bank statement, or rental agreement dated within the last three months), and a selfie holding your ID next to your face. Upload all three through your account settings — the system validates them automatically and flags any issues within one business day. If verification fails, we email detailed instructions for resubmission. Once approved, you can deposit and withdraw via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer to mobile banking, local payment, online payment, or e-wallet.

To request deletion of your personal data, email [email protected] with the subject line "Data Deletion Request" and include your username and account email address. We will respond within 14 business days confirming receipt. Note: we retain transaction records for six years to comply with financial regulations, so we cannot delete transaction history immediately. We will delete non-transactional data (profile settings, communication logs older than one year, login history older than one year) within 30 days of your request. Account closure and data deletion are different processes — closing your account does not automatically delete your data. Contact our privacy team if you have questions about what data we hold.

Response times depend on the nature of your query and the time of submission. General account questions (login help, payment method info) typically receive a reply within a few hours during our operating timezone. Urgent issues (account compromise, withdrawal problems) are prioritized and usually addressed within one business day. Complex requests (dispute resolution, data deletion) may take up to 14 business days. We respond via email and in-app messaging. During major holidays (Idul Fitri, Idul Adha, Imlek), response times may extend by one to two business days. We do not offer phone support.

Yes. We support direct bank transfers to mobile banking, local payment, online payment, and e-wallet accounts. When you select a bank transfer during deposit, we generate a Virtual Account number unique to your mpo 500 account. Send the exact deposit amount to that Virtual Account number — any amount sent to a Virtual Account is automatically credited to your account within minutes. We also accept deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. For withdrawals, you must verify your identity (KYC) first. Once verified, you can withdraw to the same online payment, e-wallet, mobile banking, or local payment account you registered with. Withdrawals typically process within one business day after review.

mpo 500 does not charge deposit or withdrawal fees. However, your bank or e-wallet provider (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may charge transaction fees depending on your account type and the transaction amount — those fees are set by your payment provider, not by us. When you deposit or withdraw, your provider's fee (if any) will be shown in the transaction summary before you confirm. We process withdrawals at no charge; the only cost is any fee your bank deducts. Check your payment provider's fee schedule for exact amounts.

Live-dealer tables feature a real dealer broadcast via multi-camera HD stream — you see the dealer, cards, and table in real time. Games include blackjack, roulette, baccarat, and Dragon Tiger. You place bets on your device; the dealer handles the cards or wheel. Results are determined by real gameplay, not random-number generators. Slots are standalone games with digital reels and symbols. Your outcome is determined by a certified random-number generator each time you spin. Slots include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Both are available on desktop and mobile via our app or browser. Live-dealer tables require a stable internet connection; slots work on slower connections.

Free bets and free spins are promotional credits issued to your account for specific games or markets. Free bets are used for sports betting (e.g. a free bet credited for a Liga 1 match). Free spins are used on slot games (e.g. free spins on Sweet Bonanza). These appear in your account dashboard under "Promotions" or "Offers" once credited. Each promotion has terms: expiry date, minimum odds (for free bets), games eligible, and turnover requirements. You must use them within the stated window — expired credits are forfeited. Check the promotion details before using a free bet or spin to understand the terms. Contact support if a promotion is not visible in your account.

mpo 500 is available only in jurisdictions where local law permits online gaming and sports betting. We do not operate globally. Service availability depends on your location — we use IP geolocation and user self-declaration to verify eligibility. If we detect that you are accessing mpo 500 from a prohibited jurisdiction, we may suspend or close your account. Users are solely responsible for verifying that access to mpo 500 is lawful in their own jurisdiction before opening an account. If you are unsure whether mpo 500 is available in your region, contact our support team or read our Legal Notice for jurisdiction-specific guidance.